Please allow a extra time than usual for our couriers to deliver your order.
We have had to limit the countries we are able to ship to at this time. We are shipping to Hong Kong, Taiwan, Japan & Singapore.
If your country is not available when you try to place an order this means we are not currently shipping to your country due to the high cost of the shipping. Our apologies for this and we hope to back to full international shipping soon.
Domestic orders are usually delivered within 7 business days. International orders can take up to 15 business days. You will receive an email from our courier when your order is on its way. On occasion we may need to be in touch for further contact details to ensure your parcel is delivered correctly.
For international shipping please be aware that there might be tax or customs charges. Please keep in mind that you may need to pay customs fees upon pick up of your parcel. If your parcel is lost or damaged please be in touch and we will assist in anyway we can.
Returns are only accepted if we shipped the incorrect items. This only happens a couple of times a year, and we will do our best to ensure you are happy with replacements or refunds.
Our works are handmade and are more fragile than industrially manufactured work. We recommend handwashing our pieces, not putting them in the microwave and avoiding using the pieces with food or drink that heavily stains.